HEIMWEE – Return & Exchange

At HEIMWEE, we value your satisfaction and want you to enjoy a worry-free shopping experience.

1. Return & Exchange Period

We offer a 7-day return and exchange service from the date you receive your order.

If you experience sizing issues or product quality defects, please contact our customer service team within 7 days of receiving your item.

2. Return & Exchange Conditions

To be eligible for a return or exchange, items must meet the following conditions:

Items must be unworn, unwashed and unused.
Original tags and labels must remain attached.
Items must be returned in their original condition and packaging.
Proof of purchase must be provided.
Customers must contact us for approval before returning any items.

3. Non-Returnable Reasons

We do not accept returns or exchanges for personal preferences, including:

Change of mind.
Colour differences due to personal expectations or screen display.
Items that simply do not suit your personal style or preference.
Damage caused by improper washing, handling or usage.

4. Damaged or Defective Items

If you receive a defective, damaged or incorrect item, please contact us within 7 days of delivery.

Kindly provide your order number and clear photos or videos of the issue so our team can assist you.

5. Refunds

Refunds will be considered for eligible cases, subject to inspection and approval.

If an item is confirmed defective or incorrect and an exchange is unavailable, we will discuss an appropriate refund arrangement with you.

Approved refunds will be returned through the original payment method where possible. Processing time may vary depending on the payment provider or bank.

6. Shipping Costs

For approved returns or exchanges due to sizing issues, customers may be responsible for the return shipping costs.

For confirmed defective or incorrect items, HEIMWEE will assist with the necessary return shipping arrangements.

7. How to Request a Return or Exchange

Please contact our customer service team with:

Your order number.
Reason for return or exchange.
Clear photos or videos, if applicable.

Please wait for our confirmation before sending any items back.

8. Need Help?

For any questions regarding returns and exchanges, please contact our customer service team through our Contact Us page.

HEIMWEE TOGGERY

Your style, our care.

退换货物政策

HEIMWEE – 退款与退换货政策

HEIMWEE 重视每一位顾客的购物体验与权益。我们致力于提供贴心的售后服务，让每一位顾客都能安心购物。

1. 退换货期限

HEIMWEE 提供 7天退换货服务。

顾客在收到商品后的7天内，如遇到尺寸不合适或商品品质问题，可联系客服申请退换服务。

2. 退换货条件

申请退换货的商品必须符合以下条件：

商品必须保持未穿着、未清洗及未使用状态。
商品原有吊牌及标签必须完整保留。
商品必须保持收到时的原始状态及包装。
顾客必须提供有效的订单记录或购买证明。
申请退换货前，必须先联系客服并获得确认。

3. 不接受退换货的情况

以下属于个人因素，恕不接受退换货申请：

购买后改变主意。
个人喜好或风格不合适。
因个人预期或不同屏幕显示而产生的颜色差异。
因不当清洗、使用或人为因素造成的损坏。

4. 商品瑕疵或错误发货

如果收到的商品存在品质问题、损坏或发错商品，请在收到商品后的7天内联系客服。

请提供订单号码，以及清晰的商品照片或视频，以便我们的客服团队核实并协助处理。

5. 退款安排

符合退款条件的申请，将经过商品检查及审核后处理。

如确认商品存在品质问题或发错商品，而无法安排更换，我们将与顾客协商适当的退款方案。

获批准的退款将尽可能退回原付款方式，实际到账时间视付款平台及银行处理时间而定。

6. 退换货运费

因尺寸不合适而申请退换货，顾客可能需要自行承担相关退回运费。

如经确认属于商品品质问题或发错商品，HEIMWEE 将协助安排相关退货物流。

7. 如何申请退换货？

请联系客服并提供以下资料：

订单号码。
申请退换货的原因。
相关商品照片或视频（如适用）。

请等待客服确认后，再将商品寄回。未经确认，请勿自行寄回商品。

8. 联系我们

如对退换货政策有任何疑问，欢迎通过 HEIMWEE 官网的 Contact Us 页面联系我们。

感谢您对 HEIMWEE 的支持与信任。